Airlines Struggle to Recover from Global Technology Outage
For the third consecutive day, more than 1,500 U.S. flights have been canceled as airlines grapple with the aftermath of a global technology outage. The impact has left thousands of passengers stranded at airports across the country. As of Sunday evening, approximately 1,600 flights to and from the United States were canceled, with over 8,500 U.S. flights experiencing delays.
Major Airlines Addressing the Fallout
Delta Air Lines, one of the hardest-hit carriers, attributed over 1,000 cancellations to the technical issues caused by an external vendor. The airline is working on recovery efforts and offering travel coupons, waivers, and SkyMiles miles to affected customers. United and American Airlines are also dealing with the aftermath, with service gradually resuming but delays and disruptions still expected.
Travelers Stranded and Frustrated
Passengers at various airports, including Atlanta’s Hartsfield-Jackson International Airport, have faced chaos and uncertainty. Many have been left to sleep on airport floors, endure multiple flight cancellations, and struggle to get proper assistance. The lack of communication and support from airlines has added to travelers’ frustration, with some missing important events and facing prolonged waits for rebooking.
Despite efforts by airlines to restore operations and address the fallout from the technology outage, the aviation industry is still grappling with the repercussions. Customers are demanding better communication, prompt refunds, and improved customer service as they navigate the disruptions caused by the widespread flight cancellations and delays.
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